Fees and Payment Options
Our Services offer a range of subscription plans with varying durations. For subscription plans lasting less than a year, we currently accept payments only via Credit Card. When your subscription period ends, it will be automatically renewed unless you choose to downgrade to a free plan or inform us of your decision not to renew. During automatic renewal, the subscription fee will be charged to the Credit Card you previously used. If you prefer to change the payment details for the renewal, you have the option to do so. To avoid subscription renewal, please notify us at least seven days before the renewal date. If you haven’t downgraded to a free plan or informed us of your non-renewal preference, we will assume that you authorize Techgenzi to charge the subscription fee to your previously used Credit Card. Occasionally, we may modify the price of any Service or introduce charges for currently free-of-charge Services. However, any price increases will only apply after the completion of your ongoing billing cycle. You will not be charged for any Service usage unless you have subscribed to a paid plan.
Taxation and Invoicing
If applicable tax regulations such as GST, VAT, sales tax, or similar taxes require Techgenzi to charge Taxes for your subscription to our Services, we will include these Taxes in your invoice. In addition to the subscription fees, you are responsible for paying these Taxes. Techgenzi will provide you with an invoice formatted according to the relevant local, state, provincial, or foreign laws, enabling you to benefit from the applicable input tax credit for the Taxes paid.
Organization Accounts and Administrators
When creating an account for your organization, you can designate one or more administrators. These administrators will have the authority to configure the Services according to your organization’s needs and manage end users within your organization account. If a third party creates and configures your organization account on your behalf, that party will likely assume the administrator role. It is important to establish a suitable agreement with such a third party, clearly defining their roles and limitations as administrators of your organization account.
You are responsible for (i) maintaining the confidentiality of your organization account password, (ii) appointing competent individuals as administrators to manage your organization account, and (iii) ensuring that all activities related to your organization account comply with our Agreement. Please note that Techgenzi is not responsible for account administration and internal management of the Services on your behalf.
It is your responsibility to take necessary precautions to prevent the loss of control over your administrator accounts. In case of loss of control, you may specify a recovery process by sending an email to support@Techgenzi.com, provided that the process is acceptable to Techgenzi. If no specific recovery process is defined, Techgenzi may grant control of an administrator account to an individual who can demonstrate authorization to act on behalf of the organization to Techgenzi. In good faith, Techgenzi will not be held liable for any consequences arising from actions taken in this regard.
Techgenzi’s Customer Satisfaction Policy:
At Techgenzi, we strive to develop high-quality software that enhances your business or professional life. We appreciate your choice to use our services among the many options available to you. Thank you for your support. In the event that we fail to meet your expectations, we have established this policy to outline our course of action.
Subscriptions:
If, at any time during your first month of using our service, you find yourself dissatisfied, please contact us. We will make every effort to address your concerns, provide a suitable workaround, or offer a timeline for a solution that meets your needs. If you remain unsatisfied, we will gladly refund your purchase and downgrade your account to the free plan for that particular service.
We do not require you to commit to an annual subscription in order to use our services. Instead, we provide you with the flexibility to choose your preferred subscription duration. As an incentive for signing up for an annual commitment, we offer a significant discount on top of the already low monthly subscription cost. If, within the first 15 days of using our service, you encounter any dissatisfaction, please contact us. We will do our best to address your concerns, provide a suitable workaround, or offer a timeline for a solution that meets your needs. If you remain unsatisfied, we will gladly refund your purchase and downgrade your account to the free plan.
Our commitment to your satisfaction extends throughout the duration of your contract, not just during the initial 15-day period (for monthly subscriptions). If, at any point during your contract, we remove, disrupt, or discontinue functionality that was available at the time of your subscription, we ask that you promptly notify us. Should we fail to address the functional issue within the promised timeline or if we are unable to provide an acceptable workaround for discontinued functionality, we will offer you a prorated refund for the remaining duration of your contract.
Exception to Our Refund Policy:
Please note that we will not entertain refund requests (full or prorated) if we have suspended or terminated your access to Techgenzi Services due to a violation of our terms of service.
